The Code of Conduct for the Supply of Electricity to Small Use Customers 2008 (Code) became operational on 8 January 2008 following a Full Review in 2006/07 by the Electricity Code of Conduct Committee. This code regulates and controls the conduct of retailers, distributors and electricity marketing agents in order to protect the interests of customers who generally have little or no market power. For this reason, the Code only applies to customers who consume no more than 160 MWh of electricity per annum. This equates to an annual electricity bill of approximately $28,000.

The Authority has produced a plain English Guide to the Code of Conduct for the Supply of Electricity to Small Use Customers to assist consumers and community organisations to understand the Code.

Code of Conduct for the Supply of Electricity to Small Use Customers 2008 (gazetted on 26 February 2008 - minor typographical and formatting amendments to 8 January 2008 version)

Previous versions of the Code are available here.

Amendments made to the Code of Conduct

• Amendment of 7 January 2005 (refer page 79)
• Amendment of 31 March 2006 (refer regulation 69)
• Amendment of 13 March 2007 (refer page 932) For more information on this amendment please see a copy of the Notice and the Final Decision.