|
17-Sep-09
|
Customer Service Charter Guidelines
Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Regulatory Guidelines
|
|
|
29-Jul-09
|
Audit Guidelines: Electricity, Gas And Water Licences
Description: (Licensing, Monitoring & Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Public Consultation>Draft Audit Guidelines
|
|
|
04-Jun-09
|
2009 Electricity Retail Licence Performance Reporting Handbook
Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity Licensing>Regulatory Guidelines
|
|
|
04-Jun-09
|
2009 Electricity Distribution Licence Performance Reporting Handbook
Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity Licensing>Regulatory Guidelines
|
|
|
04-Jun-09
|
2009 Electricity Performance Reporting Datasheets - Distribution Indicators
Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity Licensing>Regulatory Guidelines
|
|
|
04-Jun-09
|
2009 Electricity Performance Reporting Datasheets - Retail Indicators
Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity Licensing>Regulatory Guidelines
|
|
|
17-Oct-08
|
Customer Complaints Guidelines
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
|
|
|
08-Sep-08
|
Electricity, Gas and Water Industry Licensing Compliance Policy
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
|
|
|
08-Sep-08
|
Financial Hardship Policy Guidelines
Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity Licensing>Regulatory Guidelines
|
|
|
17-Jun-08
|
Electricity, Gas and Water Licences: Application Guideline and Forms
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
|
|
|
09-Jun-08
|
Utility Regulators Forum's Final Paper on National Energy Retail Performance Indicators (2007 SCONNRR Report) - May 2007
Description: Please note this document is a Utility Regulators Forum's publication.
|
|
|
01-Apr-08
|
Electricity Compliance Reporting Manual Corrigenda
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity Licensing>Regulatory Guidelines
|
|
|
01-Apr-08
|
Electricity Compliance Reporting Manual
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity Licensing>Regulatory Guidelines
|
|
|
04-Mar-08
|
Code of Conduct for the Supply of Electricity to Small Use Customers 2008 - as Gazetted 26 February 2008
Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity Licensing>Codes>Code of Conduct for the Supply of Electricity to Small Use Customers
|
|
|
19-Apr-07
|
Utility Regulators Forum's Discussion Paper on National regulatory reporting for electricity distribution and retailing businesses - March 2002
Description: Please note this document is a Utility Regulators Forum's publication.
|
|
|
28-Jul-06
|
Public Consultation Guidelines - For Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
|
|
|
25-Jul-06
|
A Guide for Preparing the Financial Information Component of an Asset Management Plan
|
|
|
|
Licence Applications Generation Licence Document
|
|
|
|
Licence Applications Retail Licence Document
|
|
|
|
Licence Applications Distribution Licence document
|
|
|
|
Guide to Legislation Applying to Electrical and Gas Supply System and Consumer Installations
|
|
|
|
Licence Applications Integrated Regional Licence Document
|
|
|
|
Licence Applications Transmission Licence Document
|
|
