The Authority’s licensing role includes:

• issuing licences to suppliers that are eligible to hold a licence;
• designing licences that apply the Government’s service standards;
• assessing whether prospective licensees conform to the eligibility provisions in the relevant legislation;
• determining various customer protection arrangements, such as standard form contracts, customer service charters and supplier of last resort provisions;
• monitoring licensees’ compliance with their licence conditions;
• informing the relevant responsible Minister(s) about any failure by a licensee to meet performance criteria or other requirements of its licence;
• enforcing compliance with licence obligations; and
• reporting to the relevant responsible Minister(s) on the operation of the licensing schemes.

The Authority’s statutory power to carry out its functions is provided in the following legislation:

• Economic Regulation Authority Act 2003;
• Energy Coordination Act 1994;
• Electricity Industry Act 2004; and
• Water Services Licensing Act 1995.

 For more information please select one of the following Licensing options.

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